Alerts & Notifications - FAQs

How do I subscribe to CivicReady for the City of Marina?
Go to our sign-up page and click on the “Sign Up” button to complete the registration form. Select to receive “Public Safety Alerts” and/or “Public Safety Notifications”. ACTION REQUIRED: Once you have completed registration, please respond to the text (from txt@msg1.alertsense.com or 38276) or email (from msg@mail1.alertsense.com) to confirm your subscription. If you missed the confirmation email or text, please click on the "Modify or Unsubscribe" button to access your account and re-trigger the verification. You will not receive messages until you verify your account.

Why am I NOT receiving CivicReady messages?
 There are two possible reasons why you may not be receiving CivicReady messages from the City of Marina:

• Reason 1: Not all CivicReady messages are delivered as text messages. Public Safety Alerts are delivered by email always, text message when imminent/urgent, and very rarely as a voice call. Public Safety Notifications are delivered by email only. If you would like to modify your settings to receive email messages also, please click here.
• Reason 2: Upon subscribing to CivicReady, you received a verification text (from txt@msg1.alertsense.com or 38276) or email (from msg@mail1.alertsense.com) to confirm your subscription. If you missed the confirmation email or text, please click on the "Modify or Unsubscribe" button to access your account and re-trigger the verification. You will not receive messages until you verify your account.

I want to change how I receive CivicReady messages; how do I make edits to my preferences? 
Go to marina-ca.MyFreeAlerts.com and click on the “Modify or Unsubscribe” button to make any desired edits to your delivery preferences. 

Do I need to input my address?
 Providing your address will allow geographic targeting so you can receive notifications specific to your neighborhood. If you prefer not to provide your physical address, you may input “Marina, CA” instead in the address field, but you may receive messages for areas of the city not pertinent to your actual address.

Why did the City of Marina begin using this service? 
 CivicReady provides multiple new advantages to Marina residents from previous services, including more precise geotargeting, fewer service interruptions, improved flexibility and control over the distribution of text messages, and now residents can identify their preferred written and spoken languages.

Will the City of Marina still send emergency notifications?
Monterey County is still the IPAWS emergency alert authority for the entire county and is still the City of Marina's primary emergency alerting system for large-scale emergencies; however, not all emergencies rise to the level of an IPAWS alert, which are not opt-in alerts and are sent to everyone automatically through the Wireless Emergency Alerts (WEA) and the Emergency Alert System (EAS). The City of Marina uses multiple notifications and warning systems to ensure emergency information is delivered to the people who need the information. CivicReady is yet another way the City of Marina keeps its residents informed. Now is a good time for residents to review the alerting systems they are currently subscribed to and make any important contact information changes (phone number, email, home/school/business address, etc.).